Most common issues
1. How can I get rid of the watermark?
A watermark (or a jingle overlaid on the audio tracks) gets embedded on all the players made with PodSnack. You can remove this watermark from the "My playlists" page by activating the premium options.
2. Is PodSnack suited for web development work?
Yes. PodSnack players are 100% customizable, making them a smart solution for web developers.
3. What happens when my VIP membership subscription expires?
The VIP membership is automatically renewed. However, if you choose to cancel your subscription or if your payment processor refuses the payment, your subscription will expire. In that case, the premium options will become locked and you won't be able to use them unless you unlock them with points or you get a new subscription. If your monthly subscription expires and you don't wish to renew it, you can use points to unlock the desired items (will stay unlocked forever).
4. What happens when I reach the maximum views/day
If a playlist hosted on our cloud exceeds the maximum views/day, the playlist will turn into a static image and a small button will be displayed linking to the playlist's "direct link" page on PodSnack.com. All standard items include 25,000 views/day, Extended VIP items include 50,000 views/day. After exceeding 100,000 views/day, nothing will be displayed. This usually happens only if you publish your playlist on websites with huge traffic. For this purpose we suggest you to use the download option.
5. What kind of files can I use with the PodSnack application?
You can upload tracks that are in MP3 format.
6. How many tracks can I add to a PodSnack playlist?
You can upload up to 100 tracks per playlist and you can create as many playlists as you like. So if you upload more tracks than can be used in one playlist, the additional tracks won't make it to the final playlist.
7. How do I embed a player to my blog or website?
It's very easy to embed the players you created with PodSnack. Just create your playlist and when you're finished, click "Publish" and in the "My playlists" page, click on the "Embed code" option and copy the generated HTML code. Paste the code in any HTML-supporting medium, such as your website or blog admin. To use the premium embed you need to activate premium options for that playlist in the first place. Get more details.
8. What do I get within the download pack?
We provide a Windows executable file (.exe), a Mac OS X file (.app) and a Shockwave Flash file (.swf), a Flash component (.mxp & .fla) and the tracks. Also we provide an html file you can use to publish the player on the web and some instructions (.pdf).
9. I cannot view my player. Why?
In order to view the audio players created with PodSnack you need Flash Player 10+. Get it from .
10. What are the system requirements for using PodSnack properly?
In order to view PodSnack.com correctly we recommend Firefox, Google Chrome, or Safari. PodSnack.com will work on Microsoft IE9 and IE8 too.
Also, you must have JavaScript enabled and the latest Flash Player version (you can get it from
).
11. Is PodSnack free or do I have to pay for it?
PodSnack is free for testing and you have full access to all the app's features.
If you use the free embed code, the playlist will be limited to 5 tracks, each of maximum 5 minutes.
However, if you want to remove the watermark off your players or download them, you only have to pay 8 points
to get access to both the download SWF and the premium embed code of your playlist.
You can buy points here.
Alternatively you can get a VIP membership.
12. Can I add links inside my playlist?
Yes, you can add a "Buy" button for each track in your playlist. The button will link to a page at your choice. Three of the templates support the buy button (Music board, Music board 2 and Minimalist) and there are more to come.
After uploading your tracks, click the "Edit tracks" menu (right under the playlist's name) and you'll be taken to the page where you can add titles to your tracks.
13. Do my tracks have to be under a certain maximum file size?
The tracks have to be MP3's under 100MB.
14. What's the bit rate PodSnack players will play?
PodSnack will play MP3 files at the original bit rate, meaning it won't make any compression/optimization.
15. How do I share a playlist?
There are many ways in which you can share a PodSnack playlist. Whether you want to share a permanent link to your music playlist or you want it integrated in your website or on your Facebook wall, you can choose from the following options found on the "My playlists" page:
- Direct link - by selecting this option, a new personalized preview page hosted on PodSnack.com will open. Sharing this link with your friends gives them the opportunity to comment and share your playlist.
- Email - choose this option to share your playlist by email.
- Embed code - by selecting this option, you will bring on a Gigya pop-up in which you can choose from multiple sharing options to make your playlist available on any website that supports embeddable content.
- Download - choose this option if you want to have your music player on your computer/private server. You will get a zip archive containing a Windows executable file (.exe), a Mac OS X file (.app) and a Shockwave Flash file (.swf), a Flash component (.mxp & .fla) and the tracks. Also we provide an html file you can use to publish the playlist on the web and some instructions (.pdf).
16. I have a Facebook page. How do I post to that?
There are various ways of posting your playlist to your personal or business wall on Facebook:
- You can copy and paste the direct link to your published playlist on your wall
- Click the Facebook button from the playlist page or form the direct link page
- Use the Facebook button from the embed code pop-up
17. Will I lose the settings if I don't publish my player?
No, you will be able to find the last version of your player on the "My playlists" page. Any saved playlist that is not published yet, will be labeled as "Unpublished" until it gets published.
18. Once I've published a playlist, will I be able to edit it again?
Yes, now you can edit a playlist as long as you wish. However, after you activate premium options, you will have a 24 hour period to complete changes. After these 24 hours, the playlist will become locked. You will be able to edit the playlist "as new" afterwards and publish it again as a different playlist. VIP members can permanently edit all their SnackTools widgets including PodSnack playlists for as long as they keep their subscriptions active.
19. Can I embed a playlist directly in Adobe Flash?
If you want to integrate a PodSnack playlist in a flash based website you have to use the AS3 based PodSnack loader(PlayerLoader.mxp) which can be found in the download package.