FAQ

Most common issues

Watermark and Limitations

1. How can I get rid of the watermark?

A watermark (or a jingle overlaid on the audio tracks) gets embedded on all the players made with PodSnack. You can remove this watermark from the "My PodSnack" page by activating the premium options.

2. I have upgraded to Premium. Why does the watermark still show on my PodSnack?

If the watermark still appears on your playlist after you’ve activated the Premium options you need to clear the cache from your web browser and refresh the page.

3. What are the free version's limitations?

The free version of PodSnack will apply a watermark on your player and will limit your playlist to 5 songs, when you embed it. Also, you won’t be able to download the player.

Pricing

1. Is PodSnack free or do I have to pay for it?

PodSnack is free for testing and you have full access to all the app's features. If you use the free embed code, the playlist will be limited to 5 tracks, each of maximum 5 minutes.
However, if you want to remove the watermark from your players or download them, you only have to pay 8 points. You can buy points here.
Alternatively you can get a VIP membership.

2. I don’t understand the points system. Can you explain it?

SnackTools points are the only currency you need to pay for the premium features throughout our applications. Points are required when you want to publish your work, the final step in PodSnack. More precisely, you will need to pay if you wish to get a watermark-free embed, a playlist with more than 5 songs or download . You can buy 8 points for 1 player or you can purchase points in bulk. SnackTools points never expire so you can use them on current and future projects without concern for an expiration date.
Read more about it here: here.

3. What is the difference between points and the VIP subscription?

With points you can unlock premium features for your widget and it will stay premium forever. You can only edit your PodSnack for 24 hours when you unlock it with points. The VIP subscription gives you unlimited points (for all SnackTools applications) for as long as it’s active. When (or if) it expires, all your widgets will be watermarked. Any unused points that you might have before getting a VIP subscription will remain available to use after the subscription becomes inactive.
Read more about points and VIP here.

4. How many points do I need to buy? How much does 1 player cost?

You can use PodSnack for free, but you need 8 points to get access to both the download and the premium embed code of your playlist. You can buy points here.
Alternatively you can get a VIP membership which technically gives you unlimited points per month to use in all SnackTools apps.

5. What happens when my VIP membership subscription expires?

The VIP membership is automatically renewed. However, if you choose to cancel your subscription or if your payment processor refuses the payment, your subscription will expire. In that case, the premium options will become locked and you won't be able to use them unless you unlock them with points or you get a new subscription. If your monthly subscription expires and you don't wish to renew it, you can use points to unlock the desired items (will stay unlocked forever).

Troubleshooting

1. I cannot view my player. Why?

In order to view the audio players created with PodSnack you need html5 and CSS3 compatible browsers. IE8 for example doesn't support this technology so the players won't work with it.

2. My playlist plays only 5 tracks. Why?

It’s because you are a free users, and you’re using PodSnack with some limitations. The 5 tracks limit is one of them.

3. I purchased my player and now I cannot edit it! What can I do?

You can edit your player within 24 hours when you unlock it with points. You will need to pay again if the 24h have passed and you want to edit again.

4. I've updated my playlist but it still displays the old one. What should I do?

You need to clear cache from your web browser and refresh the page.

5. I cannot find my playlists, even though I’m logged in and I go to “My PodSnack”. Where are they?

This article will answer your question.

6. My playlist has turned into a static image. Why?

If a playlist hosted on our cloud exceeds the maximum number of views/day, it will turn into a static image and a small button will be displayed linking to the playlist’s “public link" page on PodSnack.com.
Standard premium items (purchased with points or VIP Membership) include 25,000 views/day. If you think you will need more than that, you should check out the Business plan which has more options on the shopping cart page.

Features

1. What kind of files can I use with the PodSnack application?

You can upload tracks that are in MP3 format.

2. How many tracks can I add to a PodSnack playlist?

You can upload up to 100 tracks per playlist and you can create as many playlists as you like. So if you upload more tracks than can be used in one playlist, the additional tracks won't make it to the final playlist.

3. How many playlists can I create?

You can create as many as you want!

4. Do my tracks have to be under a certain maximum file size?

The tracks have to be MP3's under 100MB.

5. What's the bit rate PodSnack players will play?

PodSnack will play MP3 files at the original bit rate, meaning it won't make any compression/optimization.

6. Can I add music from my iTunes?

No, you can’t upload music from iTunes.

7. How can I upload music into my embedded widget?

You can add more music into your embedded widget by going back to your PodSnack collection and adding more music from there. Your embedded playlist will be automatically updated.

8. Can I sell my tracks using PodSnack?

You can add a "Buy" button for each track in your playlist. Three of the templates support the buy button (Music board, Music board 2 and Minimalist) and there are more to come. The button will link to a page at your choice (a music online store where you sell your songs). After uploading your tracks, click the "Edit tracks" menu (right under the playlist's name) and you'll be taken to the page where you can add titles to your tracks. Read more about it here.

9. Can I do a live stream with your player?

No, that’s not possible.

System requirements

1. What are the system requirements for using PodSnack properly?

In order to view PodSnack.com correctly we recommend Firefox, Google Chrome, or Safari. PodSnack.com will work on Microsoft IE9+ too.
Also, you must have JavaScript enabled.

Downloading

1. How can I download my playlist?

When you publish your playlist you get a direct link, an embed code and, if you are a premium user (you have either points or a premium subscription) you can also download your playlist.
Simply click “Download” and save the download pack to your computer.

2. Can my fans download music from my PodSnack? Can I set download links from PodSnack?

I’m sorry, but that’s not possible.

Publishing and sharing

1. Will I lose settings if I don't publish my player?

No, you will be able to find the last version of your player on the "My playlists" page. Any saved playlist that is not published yet, will be labeled as "Unpublished" until it gets published.

2. How do I share a playlist?

There are many ways in which you can share a PodSnack playlist. Whether you want to share a permanent link to your music playlist or you want it integrated in your website or on your Facebook wall, you can choose from the following options found on the "My PodSnack" page:
- Public link - by selecting this option, a new personalized preview page hosted on PodSnack.com will open. Sharing this link with your friends gives them the opportunity to comment and share your playlist.
- Email - choose this option to share your playlist by email.
- Embed code - copy the embed code and the paste it on any website that supports embeddable content.
- Download - choose this option if you want to have your music player on your computer/private server. You will get a zip archive containing tracks folder, covers folder, assets folder, html file, js file and a pdf with some instructions.

3. I have a Facebook page. How do I post to that?

You can choose one of the following:
- Copy and paste the direct link to your published playlist on your timeline
- Click the "Post to Facebook" link located on "My PodSnack" page, next to the embed code button.

4. Once I've published a playlist, will I be able to edit it again?

Yes, now you can edit a playlist as long as you wish. However, after you activate premium options, you will have a 24 hour period to complete changes. After these 24 hours, the playlist will become locked. You will be able to edit the playlist "as new" afterwards and publish it again as a different playlist. VIP members can permanently edit all their SnackTools widgets including PodSnack playlists for as long as they keep their subscriptions active.

5. How do I embed a player into my blog or website?

It's very easy to embed the players you created with PodSnack. Just create your playlist and when you're finished, click "Publish" and in the "My PodSnack" page, click on the "Embed code" option and copy the generated HTML code. Paste the code in any HTML-supporting medium, such as your website or blog admin. To use the premium embed you need to activate premium options for that playlist in the first place. Get more details.
Here are some articles on how you can embed PodSnack players in different types of websites:
Jimdo
http://www.snacktools.com/blog/how-to-embed-a-music-player-into-jimdo/
IMCreator
http://www.snacktools.com/blog/add-music-player-in-im-creator/
Webs
http://www.snacktools.com/blog/embed-music-player-in-webs/
Wordpress
http://www.snacktools.com/blog/how-to-embed-swf-flash-widgets-in-wordpress-hosted-blogs/
Tumblr
http://www.snacktools.com/blog/how-to-embed-a-flash-mp3-playlist-on-tumblr/

6. What happens when I reach the maximum number of views/day?

Other

1. Is PodSnack suited for web development work?

Yes. PodSnack players are 100% customizable, making them a smart solution for web developers.

2. I’m interested in an affiliation or referral program. How can I contact you?

For partnerships, affiliation or private issues regarding your accounts, contact us via email at the following address: contact@snacktools.com.

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